1 reviews | Active since Sept 2016
The absolute worst!
To anyone considering signing up a service agreement with Matrix Beame PowerFleet (Mixtelematics) BE VERY CAREFUL.
After sending an email to cancel, you only receive a response a week later with settlement value. I paid immediately, yet they refuse to acknowledge funds, refuse to confirm cancellation, refuse to confirm that debit order has been stopped. Phone calls, emails, request for call-backs, everything but everything goes unanswered. Many compIaints go unanswered. Customer "service" NEVER get back to you. To this day. I spent weeks trying to get hold of them. When you do get through no-one takes any accountability, shoving you from one department to the next, each in turn saying that cannot assist, utterly disrespectful and slamming the phone down on a person. Exceptionally rude and utterly disrespectful. They blatantly REFUSE to assist. I had to reach out to PSIRA to assist in this matter. On the odd occasion that you get through to them, (very rarely) they refuse to put you through to management. Upon installation when I had a problem and management was made aware, they honestly could not care. They are exceptionally FAST to sign you up, once that is done you are TRAPPED paying through your neck and never receiving any assistance at all. This experience has been an absolute nightmare since installation. Cost me hours and hours of my time, phone calls, emails, you name it. Even resorting to threatening them with theft charges. They simply IGNORE you and treat you like dirt. Upon receiving zero acknowledgement of my settlement payment or confirmation of cancellation or that my debit order has been stopped, they were very FAST to disconnect my tracker and since have even been unable to login into the app... FAST to take your money and FAST to disconnect your service without any formal acknowledgement of taking your money or confirmation of anything! By far the worst "company" I have ever dealt with in my LIFE! This "company" should NOT be allowed to operate under these conditions, negatively impacting innocent customers.
This serves as confirmation that you have been contacted and the matter referenced above has been addressed.
Regards,
This serves as confirmation that you have been contacted and the matter referenced above has been addressed.
Regards,
To NONTOBEKO KHUMALO - Client Retentions - A VERY BIG THANK YOU TO YOU for being the ONLY employee to listen to the dilema I was facing and for being so patient. By the time I finally reached you, I was already on fire and you were so patient and kind and even although you were not in the department who needed to assist me, you liaised internally and did everything from your side that you could to assist me. You handled this situation like an absolute professional all the while remaining calm, polite and helpful. I will say this publicly as I did in my mail, all other staff can learn from the way you handled this situation. I wish you all the best in your career. Stay as humble and kind as you were with me. I appreciate you so very much.
Most sincerely
Rochelle Tarr
To NONTOBEKO KHUMALO - Client Retentions - A VERY BIG THANK YOU TO YOU for being the ONLY employee to listen to the dilema I was facing and for being so patient. By the time I finally reached you, I was already on fire and you were so patient and kind and even although you were not in the department who needed to assist me, you liaised internally and did everything from your side that you could to assist me. You handled this situation like an absolute professional all the while remaining calm, polite and helpful. I will say this publicly as I did in my mail, all other staff can learn from the way you handled this situation. I wish you all the best in your career. Stay as humble and kind as you were with me. I appreciate you so very much.
Most sincerely
Rochelle Tarr
Thank you for your wonderful words.
Will surely extend this with the two agents managers.
Regards,
Thank you for your wonderful words.
Will surely extend this with the two agents managers.
Regards,