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hart.samantha hart.samantha

1 reviews | Active since Mar 2014

12 Feb 2023, 13:03

Thank you Lesego Mokone

This review is to honor Lesego Mokone at Mixtelematics.Thank you Lesego for taking the time to contact me and for investigate everything that took place and then for getting back to me with a solution to the problem. I am satisfied with the credit allocated to my account and the fact that you were able to confirm that I did nothing wrong as a customer. I just want to say thank you so much for helping me resolve this matter.

This matter consumed me and caused me so many tears and unpleasant conversations with so many inconsiderate staff such as Suntre who never even tried to understand my situation or frustration. Marius from Regional Office who just never came back to fulfill his initial offer and so many more in the call center who never called back or offered me a solution. I am just glad that I can put this matter behind me and I can say well done to Lesego Mokone for her excellent service and attitude towards me. I hope this review will mean something to the Managers that review your salary and position in Mixtelematics.

I am so grateful to Lesego for the solution that has been offered and Lesego's service and kindness and her considering my case. Mat you be rewarded for your service Lesego.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply13 Feb 2023, 08:04
Official
Good day  Samantha Hart,

Thank you for the positive feedback. We appreciate it.

Have a fantastic week.

Regards,
Customer Care Department
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