AN
ANTONETTE N
1 reviews | Active since Jul 2013
31 Jul 2023, 10:23
Terrible/Worst customer service and process!!!!!
Definitely the worst of the worst.
I have paid my account 3 years in advance but they keep sending me texts that I’m owing them just because I upgraded and they evidently don’t have a move funds system in place.
Definitely fed up with this company and ready to cut off any dealing with them
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Matrix Vehicle Tracking's replyOfficial
31 Jul 2023, 13:33Good Day ANTONETTE NENGWENDA
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and escalated the matter to Finance Department for approval.
Confirm that the remaining balance will be transferred to the new agreement to clears the arrears on the account.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and escalated the matter to Finance Department for approval.
Confirm that the remaining balance will be transferred to the new agreement to clears the arrears on the account.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply31 Jul 2023, 13:33
Official
Good Day ANTONETTE NENGWENDA
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and escalated the matter to Finance Department for approval.
Confirm that the remaining balance will be transferred to the new agreement to clears the arrears on the account.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and escalated the matter to Finance Department for approval.
Confirm that the remaining balance will be transferred to the new agreement to clears the arrears on the account.
Regards,
Customer Care Department
***