mJ
miqualle J
1 reviews | Active since Jun 2010
29 Sept 2020, 17:04
Terrible support
Today I was ment to have a Beame fitted to my vehicle. Drove through to the figment centre. 1 hour later and go home without it installed having to go back again. The advisor on the technical side was apparently very impatient and this is probibly because he was ment to go home at 4pm because when I tried calling in to sort out the problem I got the recorded voice saying they closed at 4pm. How do you have installations happening until 5pm but your company closes at 4pm? So no support after 4pm. I'm extremely frustrated and annoyed. Suggest you call me very quickly.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
30 Sept 2020, 08:06Good day Miqualle,
Thank you for taking my call this morning.
As per our arrangements, a Quality Assurance Technician will be present during the installation today to ensure that the correct procedures are followed.
Kindly accept our sincere apologies for the inconvenience experienced yesterday.
Regards,
Suntré Smal
Manager: Consumer Services
***
Thank you for taking my call this morning.
As per our arrangements, a Quality Assurance Technician will be present during the installation today to ensure that the correct procedures are followed.
Kindly accept our sincere apologies for the inconvenience experienced yesterday.
Regards,
Suntré Smal
Manager: Consumer Services
***
Matrix Vehicle Tracking's reply30 Sept 2020, 08:06
Official
Good day Miqualle,
Thank you for taking my call this morning.
As per our arrangements, a Quality Assurance Technician will be present during the installation today to ensure that the correct procedures are followed.
Kindly accept our sincere apologies for the inconvenience experienced yesterday.
Regards,
Suntré Smal
Manager: Consumer Services
***
Thank you for taking my call this morning.
As per our arrangements, a Quality Assurance Technician will be present during the installation today to ensure that the correct procedures are followed.
Kindly accept our sincere apologies for the inconvenience experienced yesterday.
Regards,
Suntré Smal
Manager: Consumer Services
***
mJ
miqualle J's updateReviewer Update
30 Sept 2020, 16:37Good day Suntre
I tried to write a new review but it wount allow me to. Would just like to thank you guys for sorting the problem out quickly and sending the team out to make sure it was done properly! Thank you!
I tried to write a new review but it wount allow me to. Would just like to thank you guys for sorting the problem out quickly and sending the team out to make sure it was done properly! Thank you!
mJ
miqualle J's update30 Sept 2020, 16:37
Reviewer Update
Good day Suntre
I tried to write a new review but it wount allow me to. Would just like to thank you guys for sorting the problem out quickly and sending the team out to make sure it was done properly! Thank you!
I tried to write a new review but it wount allow me to. Would just like to thank you guys for sorting the problem out quickly and sending the team out to make sure it was done properly! Thank you!
Matrix Vehicle Tracking's replyOfficial
01 Oct 2020, 08:10Good day Miqualle,
Thank you for the positive feedback.
We will ensure that your gratitude is passed on to all involved parties.
Regards,
Suntré Smal
Manager: Consumer Services
***
Thank you for the positive feedback.
We will ensure that your gratitude is passed on to all involved parties.
Regards,
Suntré Smal
Manager: Consumer Services
***
Matrix Vehicle Tracking's reply01 Oct 2020, 08:10
Official
Good day Miqualle,
Thank you for the positive feedback.
We will ensure that your gratitude is passed on to all involved parties.
Regards,
Suntré Smal
Manager: Consumer Services
***
Thank you for the positive feedback.
We will ensure that your gratitude is passed on to all involved parties.
Regards,
Suntré Smal
Manager: Consumer Services
***