Terrible Service! Go to Discovery or Tracker

I sold my vehicle and sent an email to customer service to teansfer the Beame to the new owner. I got no response and had to reverse my debitorder after the second month with no response still from Matrix. After responding to the over due email, still no response. Then I got another sms saying my account is over due. I phoned the customer are and after 2 attemps got to speak to someone just to hear that I didn’t send the email to cancellations?? Why have customercare if they do not tend to customer issues? I have been holding for cancellations over 10minutes now with no answer.. terrible service, terrible company. May the odds be in your favour if you choose this circus.