EH
Edward H
1 reviews | Active since Nov 2021
21 Nov 2021, 12:54
Terrible service from mix telematix
I have cancelled my account with the company and the tracker has been removed already .
I have been billed continuously after and have repeatedly called the customer care to rectify the situation and yet I am still being billed .
I am at my wits end as I am unemployed and can't afford to loose any money in this way .
Helpful (0)
Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
22 Nov 2021, 14:23Good Day Edward Herbst
We can confirm that credits have been processed to clear the outstanding balance.
Please be advised that is does take 14-21 days for credits to be approved.
Please ignore any communication concerning arrears.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that credits have been processed to clear the outstanding balance.
Please be advised that is does take 14-21 days for credits to be approved.
Please ignore any communication concerning arrears.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply22 Nov 2021, 14:23
Official
Good Day Edward Herbst
We can confirm that credits have been processed to clear the outstanding balance.
Please be advised that is does take 14-21 days for credits to be approved.
Please ignore any communication concerning arrears.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that credits have been processed to clear the outstanding balance.
Please be advised that is does take 14-21 days for credits to be approved.
Please ignore any communication concerning arrears.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***