PP
Perh P

1 reviews | Active since Aug 2010

22 Jan 2019, 11:28

Terrible service (Especially for new business) Other companies would jump for the opportunity, You guys clearly dont need new customers

I tried calling Mix tele matrix on ********** 00 the Call centre , to assist with adding another vehicle of mine to their network, As the vehicle is with tracker , Since i already have a vehicle with this company, i thought why not have both vehicles under the same tracking company, Unfortunately they extremely useless , Cannot reach any consultants , Call just rings with no answer, the the call drops, i tried 6 times, Really a ******* service which i think i am going to cancel and move both services to Tracker,Imagine if my cars are ******????? They however dont complain every month to debit my account

Please do your self a favour and try calling your own call centre to get the experience if you think these comments are over exaggerated

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply22 Jan 2019, 11:56
Official
Good Day  Perh

 We Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.

Kindly note that we will get one of our sales consultants to make contact with you to assist at 15:00 as per your request

Please accept our apologies for the inconvenience. 

Regards 
Customer Care Department 
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply22 Jan 2019, 15:16
Official
Good Day Perh

We refer to your telephonic conversation with our sales department

Kindly be advised that an email communication will be forwarded to your email address as per request

Thank you

Kind Regards
Customer Care Department
PP
Perh P's update22 Jan 2019, 15:19
Reviewer Update
Hi Thank you for the call Im in the process of reviewing the policy with my insurance company and will make a decision soon, im also hoping your call center issues are resolved Regards Perth.