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Nkosinathi N
1 reviews | Active since Sept 2024
04 Sept 2024, 23:21
Terrible service 😡
Terrible service! Their tracking device failed during a severe accident in March, and no alerts were responded to. They initially promised to pause my account until I got a new car but later denied it. Then after they sent a cancellation with immediate certificate 2 months back now they are denying it again they telling me I have to pay for a device which didn't work for me while they were debiting my account.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
05 Sept 2024, 09:43Good Day Nkosinathi Ngwenya,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply05 Sept 2024, 09:43
Official
Good Day Nkosinathi Ngwenya,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
06 Sept 2024, 09:54Good Day Nkosinathi Ngwenya,
We appreciate you raising this issue with us.
We confirm that our Client Service Representative has been in contact with you and the matter has been escalated to our Management for review.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
We appreciate you raising this issue with us.
We confirm that our Client Service Representative has been in contact with you and the matter has been escalated to our Management for review.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Sept 2024, 09:54
Official
Good Day Nkosinathi Ngwenya,
We appreciate you raising this issue with us.
We confirm that our Client Service Representative has been in contact with you and the matter has been escalated to our Management for review.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
We appreciate you raising this issue with us.
We confirm that our Client Service Representative has been in contact with you and the matter has been escalated to our Management for review.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***