Terrible Service

I had a unit installed on 02 February 2020, due to no network in my area the technician told me he could not activate it and told me someone would call me to tell me to press the panic button for activation. On Friday 21 February 2020 I called Matrix to follow up and spoke to Precious who put me on hold for over 20 minutes, I hung up and called in again and spoke to Kgosi who said he had logged a call for me and a technician would call me back. Today 24 February I called in and a lady told me she cannot pick up an incident logged for me. I'm not sure what kind of business Matrix is running with this kind of customer service, maybe it's time I switched service providers.