JM
Jabulani M

1 reviews | Active since Jul 2015

20 May 2016, 13:07

Terrible service and unresponsive beame

<p>I have been driving my car with a dead beame for weeks unaware then I forgot the beame this one time and I never got any call just to check if everything was ok since the vehicle was moving without a device in it. Phoned help center that evening, only to find out the battery has been dead for some time. I was told to buy a new battery which was a mission to get it.</p> <p>Worst experience is after bought the battery and I pressed the panic button of a beam for about 30 minutes trying to get a response from the help center but there was no response, NOTHING.</p> <p>HOW SAFE ARE WE WITH THIS TERRIBLE SERVICE AND UNRESPONSIVE DEVICES?</p> <p>I will never recommend Telematic to anyone :(</p>

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply20 May 2016, 14:00
Official

Dear jabum1@

We thank you for your post and for allowing us the opportunity to respond.

We are really saddened by your experience and appreciate the opportunity to turn your perception around.

I refer to our telephonic discussion and confirm that arrangements for the upgrade of your device is currently underway.

I will remain in contact with you in order to ensure your satisfaction.

Kind regards

Thato Mashimbye

Tel +27 (0) 11 ***

Email ***

www.mixtelematics.com