Terrible Service

Had the worst experience, my father had a tracker placed in his vehicle about 2 and a half years ago. After his passing I wanted to take over the account because the car was the placed under my name, I couldn't do that, I had to create a new account with them due to "company policy". A new account for 36 months where my dad only had 4 months left on his warranty, for the same tracker!

I had bought my own vehicle and wanted to transfer the tracker to my new vehicle, but was advised that I could not. It was a back and forth, but I then decided to have the tracker removed and the account cancelled. 2 months later, they notify me that the account was never cancelled because removing a tracker and cancelling an account are two different things. Then I get notified the tracker was indeed refitted in my new vehicle but it wasn't!

I've had enough hardship with the passing of my father, now I need to deal with all this on top of that. And if that isn't bad enough, I now have to pay a cancellation fee for the 36 months because of "policies". For almost 3 years we have been loyal customers, never missing a payment, just to be treated like this?