Terrible service

What a horrible service from Telematics, I tried tracking my vehicle and the consultant hung up the phone and I called again and the number rang with no response and the third time the number was not going through, I then decided to cancel the tracker services and that is also taking forever, I was told to send an email and I did and it is been from the 10th August till to date no response and no action was taken on my query. Really disappointed, I wouldn't recommend this company to anyone.