MM
Mlondi M
1 reviews | Active since Dec 2020
20 Sept 2023, 11:34
Terrible Service
This company is a ****. They installed a panic button in my car but it does not work. They are busy making me pay for a service that I am currently not using and they dont want to send a technician to fix the unit.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
20 Sept 2023, 15:08Good Day Mlondi Maphumulo ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Technical Department .
Awaiting for the Panic Button Remote to be emailed through for further assistance.
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Technical Department .
Awaiting for the Panic Button Remote to be emailed through for further assistance.
A consultant will be in contact with you for provide feedback the soonest.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Sept 2023, 15:08
Official
Good Day Mlondi Maphumulo ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Technical Department .
Awaiting for the Panic Button Remote to be emailed through for further assistance.
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Technical Department .
Awaiting for the Panic Button Remote to be emailed through for further assistance.
A consultant will be in contact with you for provide feedback the soonest.
Regards,
Customer Care Department
***
Customer Care Department
***
MM
Mlondi M's updateReviewer Update
28 Sept 2023, 20:17Hi,
Its been 8 days since I sent through the remote and I have not recieved any feedback. What am I paying for if you cant get a simple matter like this one resolved???
Its been 8 days since I sent through the remote and I have not recieved any feedback. What am I paying for if you cant get a simple matter like this one resolved???
MM
Mlondi M's update28 Sept 2023, 20:17
Reviewer Update
Hi,
Its been 8 days since I sent through the remote and I have not recieved any feedback. What am I paying for if you cant get a simple matter like this one resolved???
Its been 8 days since I sent through the remote and I have not recieved any feedback. What am I paying for if you cant get a simple matter like this one resolved???
Matrix Vehicle Tracking's replyOfficial
20 Oct 2023, 09:59Good Day Mlondi Maphumulo ,
We confirm that a consultant has assisted you with the inquiry and it has been resolved.
We confirm that a consultant has assisted you with the inquiry and it has been resolved.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Oct 2023, 09:59
Official
Good Day Mlondi Maphumulo ,
We confirm that a consultant has assisted you with the inquiry and it has been resolved.
We confirm that a consultant has assisted you with the inquiry and it has been resolved.
Regards,
Customer Care Department
***
Customer Care Department
***