PC
Petra C
1 reviews | Active since Jun 2018
25 Mar 2019, 14:32
TERRIBLE SERVICE
I have 3 vehicles covered by Matrix, would like to add one more new one but you guys have made me hold 3 times for more than 5 minutes each time only for the phone to go off in my ear I have filled the contact form on your website, twice- NO RESPONSE I have gone to your Facebook page- STILL NOTHING I have sent a request through the app- STILL NOTHING The dealership sent you guys a two requests to contact me- STILL IGNORED
WHAT MORE DO I NEED TO DO TO GET SERVICE, THAT I PAY FOR BY THE WAY??????????????????????????????????????????????????????????
Is this a way of saying you guys dont appreciate our business, should we look somewhere else?
Regards-FRUSTRATED
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
25 Mar 2019, 14:40 Good day Petra Centre Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply25 Mar 2019, 14:40
Official
Good day Petra Centre Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
26 Mar 2019, 11:03 Good day Noma From the outset, we wish to apologise for the manner in which your request was handled. We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery. As discussed with our Scheduling Department, arrangement have been made to have the unit installed today. Kind regards Michael Africa Customer Care ***
Matrix Vehicle Tracking's reply26 Mar 2019, 11:03
Official
Good day Noma From the outset, we wish to apologise for the manner in which your request was handled. We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery. As discussed with our Scheduling Department, arrangement have been made to have the unit installed today. Kind regards Michael Africa Customer Care ***