BB
Burger B
1 reviews | Active since Mar 2012
04 Feb 2019, 13:33
Terrible Service
Customer Service is horrible.
Not able to get through on landlines if I get through I get sent from 1 person to the next until the line drops.
I sent an email on Monday 28 January 2018 and received a ref num: ********** 0. A week later no one has contacted me.
I need to be contacted urgently as I need to cancel 1 contract and transfer another.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
04 Feb 2019, 13:57Good Day Mr Burger
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Kindly note that we are in the process of arranging a change of ownership and we will revert back to you once completed.
Kind Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Kindly note that we are in the process of arranging a change of ownership and we will revert back to you once completed.
Kind Regards
Customer Care Department
Matrix Vehicle Tracking's reply04 Feb 2019, 13:57
Official
Good Day Mr Burger
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Kindly note that we are in the process of arranging a change of ownership and we will revert back to you once completed.
Kind Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Kindly note that we are in the process of arranging a change of ownership and we will revert back to you once completed.
Kind Regards
Customer Care Department
BB
Burger B's updateReviewer Update
04 Feb 2019, 14:01Thank you for quick reply on my message.
All in all happy with the service received from Matrix just a hassle to deal with customer service.
BB
Burger B's update04 Feb 2019, 14:01
Reviewer Update
Thank you for quick reply on my message.
All in all happy with the service received from Matrix just a hassle to deal with customer service.