1 reviews | Active since Apr 2011
Terrible Service!
Good Day
We have changed insurances and for the past 2 weeks have been trying to contact Matrix to sort out the debit order. I got a call from George today informing me that he will sort out the transfer however now our tracker seems to deactivated yet its already been paid for the month. Our matrix apps no longer works either. I tried calling the call center and I keep being transferred to a dead line. Terrible Service!!!
Dear Keshmira
We hereby acknowledge your post and have noted the content.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to the telephonic discussion with the account holder and confirm that the query has been resolved.
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***
Dear Keshmira
We hereby acknowledge your post and have noted the content.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to the telephonic discussion with the account holder and confirm that the query has been resolved.
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***