MW
Monika W
1 reviews | Active since Oct 2021
15 Dec 2022, 12:21
TERRIBLE NON EXISTING SERVICE AT MIXTELEMATICS
USELESS COMPANY - NOBODY ANSWERS THE PHONE IT JUST RINGS AND WHEN THEY DO EVENTUALLY THEY TRANSFER YOU AND GUESS WHAT IT JUST RINGS. NOW i HAVE EMAILED THEM AND GUESS WHAT NO REPLY. BEEN A CUSTOMER FOR YEARS BUT NEVER HAD SUCH NON EXISTING CUSTOMER SERVICE. INSURANCE IS WAITING FOR A NEW CERTIFICATE..... USELESS USELESS PEOPLE WORKING THERE.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
15 Dec 2022, 13:33Good day Monika W,
Thank you for affording us the opportunity to assist today.
The assisting agent will contact you shortly to complete the change of ownership.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist today.
The assisting agent will contact you shortly to complete the change of ownership.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Dec 2022, 13:33
Official
Good day Monika W,
Thank you for affording us the opportunity to assist today.
The assisting agent will contact you shortly to complete the change of ownership.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist today.
The assisting agent will contact you shortly to complete the change of ownership.
Regards,
Customer Care Department
***
MW
Monika W's updateReviewer Update
15 Dec 2022, 15:08Thank you for the response. Just a pity we have to go through HelloPeter to get a reaction.
I sincerely wish you take complaints seriously. Desperate staff training is needed on basic phone etiquette. good communication and custome services. thank you
I sincerely wish you take complaints seriously. Desperate staff training is needed on basic phone etiquette. good communication and custome services. thank you
MW
Monika W's update15 Dec 2022, 15:08
Reviewer Update
Thank you for the response. Just a pity we have to go through HelloPeter to get a reaction.
I sincerely wish you take complaints seriously. Desperate staff training is needed on basic phone etiquette. good communication and custome services. thank you
I sincerely wish you take complaints seriously. Desperate staff training is needed on basic phone etiquette. good communication and custome services. thank you
Matrix Vehicle Tracking's replyOfficial
15 Dec 2022, 15:23 Good day Monika W,
We appreciate the honest feedback and will utilise it for training purposes.
Regards,
Customer Care Department
***
We appreciate the honest feedback and will utilise it for training purposes.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Dec 2022, 15:23
Official
Good day Monika W,
We appreciate the honest feedback and will utilise it for training purposes.
Regards,
Customer Care Department
***
We appreciate the honest feedback and will utilise it for training purposes.
Regards,
Customer Care Department
***