Terrible New Customer Service

I contacted you yesterday to inform you I traded my vehicle in and that I needed to cancel the device on my old vehicle and add it to my new vehicle. I went through the entire phone process of listening to your terms and conditions and was told that someone would come to install this morning.

However, I have not even received an email confirmation more than 24 hours later. Your call centre has me on hold forever. The vehicle is not covered by the insurance until the tracker is installed.

I need this rectified now or I will go to CarTrack.