Terrible experience with mix telematics

My beame recovery unit has not been working for over a year while I was religiously paying the premium with no fail and no one from mix telematics alerted me that the device could be/is faulty. Thank God my car was not ****** during that period because I would have completely lost out. I cancelled the month-to-month contract however my account continues to be debited. I had no choice but to reverse the debit order but guess what? I keep getting annoying calls that my account is in areas. One wonders why on earth doesn’t Mix telematics run/do health checks on all active, paid on time accounts with faulty devices? Instead, all they seem to care about is the clients that have not paid – I get that it is different departments, but they need to be consistent as they are quick to call for accounts not paid! Very poor service – imagine someone who is taking money from you tells you that, “if your car had to be ****** today, we would not be able to assist you” – I was shocked! Stay clear of Mix telematics!