Terrible experience with cancellation

I have been trying to cancel my subscription since December, called and sent e-mails - Alice Tsotetsi (***) initially attended to my emails in December and just went quiet. Finally got an email with a settlement amount this month, I paid the settlement amount and even sent proof of payment requested the cancellation/settlement letter and haven’t received a response - all I’m getting is attempts at debiting my account after settling it.

I’ve been calling in with no answers or being transferred from department to department and placed on hold for over 30min with no response.

Please send my cancellation/settlement letter and stop debiting my account as I’ve settled the account.