Terrible Experience

I am beyond frustrated with Matrix. I sent an official email nearly THREE YEARS AGO to cancel my account, and yet they continue to deduct money from my account every single month.

I have explained this situation multiple times to their agents—who are often rude and dismissive—but nothing has been done. To make matters worse, I don’t even own the vehicle anymore! There is absolutely no reason for them to keep billing me.

Every time I speak to someone, I’m promised a resolution or that the issue will be “escalated,” but nothing ever comes of it. It feels like they are deliberately ignoring my cancellation and continuing to debit me without authorization.

This is unacceptable. I want this resolved immediately and my money refunded. I strongly advise others to stay away from Matrix. Their customer service is shocking, and they clearly have no respect for their customers or their time and money.