HP
Herman P
1 reviews | Active since May 2016
07 Oct 2023, 11:33
Terrible customer support and components used under suspicion
During November 2022 a dual sensor system was installed in my vehicle but since installation one unit is permanently down. The unit was replaced twice but everytime it worked only 2 to 3 days before it was down again. I locked about 30 cases over this time with Mix-Telematics but the response from their side doesn't help to solve the problem.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
09 Oct 2023, 10:32Good Day Herman du Plessis,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and the matter has been escalated Technical Department .
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and the matter has been escalated Technical Department .
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Oct 2023, 10:32
Official
Good Day Herman du Plessis,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and the matter has been escalated Technical Department .
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and the matter has been escalated Technical Department .
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
HP
Herman P's updateReviewer Update
09 Oct 2023, 17:37A consultant contacted me and told me the matter will be escallated but there is still no positive outcome as the unit is still down.
HP
Herman P's update09 Oct 2023, 17:37
Reviewer Update
A consultant contacted me and told me the matter will be escallated but there is still no positive outcome as the unit is still down.
Matrix Vehicle Tracking's replyOfficial
20 Oct 2023, 10:33Good Day Herman du Plessis,
We can confirm that the consultant has been in contact with you and assisted.
We can confirm that the consultant has been in contact with you and assisted.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Oct 2023, 10:33
Official
Good Day Herman du Plessis,
We can confirm that the consultant has been in contact with you and assisted.
We can confirm that the consultant has been in contact with you and assisted.
Regards,
Customer Care Department
***
Customer Care Department
***