AE
Ashlene E
1 reviews | Active since Aug 2018
01 Oct 2020, 09:10
Terrible customer service unable to provide feedback
Yesterday I logged a complaint. I was told that I'd be contacted once the lady checked with accounts why I was told the account is in arrears R1199.99. I never received that call. Instead my account was debited again this morning with R799.98.My husband spoke to a lady by the name Siphokzi Dlamini, who said was telling him that he is going around in circles and wasting her time. That is our countries customer service these days.
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Matrix Vehicle Tracking's replyOfficial
01 Oct 2020, 12:22Good Day Ashlene E,
We acknowledge your post and the content thereof.
We can confirm our agent did get in contact with you and has explained the debit order that went off including the amounts for the Roadside assistance.
Please accept our apology for the call you had with the consultant,the matter will be handled internaly.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply01 Oct 2020, 12:22
Official
Good Day Ashlene E,
We acknowledge your post and the content thereof.
We can confirm our agent did get in contact with you and has explained the debit order that went off including the amounts for the Roadside assistance.
Please accept our apology for the call you had with the consultant,the matter will be handled internaly.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Customer Care Department
***