Terrible customer service

I have had an account with these guys for about 5 years now. I have been trying for the last hour to speak to someone regarding their Beame value added services. I would like purchase their Home Drive benefit. Every number I call I get given another number to call. every single person I speak to has no idea which department I need to speak to.

This is a service they are selling! how can they sell something if none of their staff know about it, and its so difficult for a customer to purchase it.

First I called ***, they say no I must call another number which is ***, then they tell me to call ***, then they tell me I must call ***. Eventually they just leave me on hold and wait for me to hang-up. absolutely terrible customer service.