Terrible Customer Service
I'ave had this tracker for over five months and each month they somewhat manage to ***** up my billing date. I have requested a change from the 2nd, 1st to the 26 of each month. But somehow these ****ers manage to get it wrong each time. I have send email after email all they are good at is to acknowledge receipt, send a reference number and thats it. There's no money on my account on the 1st let alone the 2nd as a result I have picked up bank charges which I want refunded.
Dear Timothy Nkululeko Sibanda
We thank you for your post and for allowing us the opportunity to speak to you
We would like to apologise for the inconvenience caused in this regard
I refer to our telephonic discussion and confirm that all issues have been addressed
Please do not hesitate to contact me should you require further assistance
Kind regards
Thato Mashimbye
Customer Care Supervisor
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Dear Timothy Nkululeko Sibanda
We thank you for your post and for allowing us the opportunity to speak to you
We would like to apologise for the inconvenience caused in this regard
I refer to our telephonic discussion and confirm that all issues have been addressed
Please do not hesitate to contact me should you require further assistance
Kind regards
Thato Mashimbye
Customer Care Supervisor
***