1 reviews | Active since Jun 2017
Terrible Customer Care Service
<p>I've been trying to call Matrix for 2 days without answer, even on this day I am still on the line with no available consultant to assist. How do we even trust you with most urgent matters if you are not available for simple matter such as Account related matter?</p> <p> </p>
Dear paballo-mzimba
We hereby acknowledge your post and have noted the content.
We thank you for bringing this matter to our attention and for allowing us the opportunity to investigate.
Please accept our sincere apologies for the inconvenience caused.
I refer to your telephonic discussion with Ranjitha Peters and confirm that the matter has been resolved.
Ranjitha will remain in contact with you in order to ensure your satisfaction.
Please be assured of our best intentions at all times.
Kind regards
Albert Griffith
Customer Care
***
Dear paballo-mzimba
We hereby acknowledge your post and have noted the content.
We thank you for bringing this matter to our attention and for allowing us the opportunity to investigate.
Please accept our sincere apologies for the inconvenience caused.
I refer to your telephonic discussion with Ranjitha Peters and confirm that the matter has been resolved.
Ranjitha will remain in contact with you in order to ensure your satisfaction.
Please be assured of our best intentions at all times.
Kind regards
Albert Griffith
Customer Care
***
Dear Albert and Ranjitha, thank you very much for your timeous intervention and professionalism in dealing with this matter.
Dear Albert and Ranjitha, thank you very much for your timeous intervention and professionalism in dealing with this matter.