DJvR
Devon Janse van Rensburg
1 reviews | Active since Jan 2016
25 Apr 2021, 18:43
Terrible Call Centre
I've been trying my best to get a hold of anyone relating to my two sold vehicle's trackers that need to be cancelled. I've sold the first in November 2020 and the other last month. Can't get a hold of anyone from Mix telematics or beam.e. I am very disappointed in this service and do not understand why King Price pushes these products so much.
Who do I call? I am missing about R800 just in payments for unused products.
Can someone assist or should I cancel debit orders at my bank?
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
26 Apr 2021, 10:00Good Day Devon
We can confirm that an agent did get in contact with you and has confirmed that CZ95JXGP has been cancelled and DY23JJGP is still in contract.
You can contact us once you have the new vehicle for a replacement system which will be a continuation of your contract.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that CZ95JXGP has been cancelled and DY23JJGP is still in contract.
You can contact us once you have the new vehicle for a replacement system which will be a continuation of your contract.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Apr 2021, 10:00
Official
Good Day Devon
We can confirm that an agent did get in contact with you and has confirmed that CZ95JXGP has been cancelled and DY23JJGP is still in contract.
You can contact us once you have the new vehicle for a replacement system which will be a continuation of your contract.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that CZ95JXGP has been cancelled and DY23JJGP is still in contract.
You can contact us once you have the new vehicle for a replacement system which will be a continuation of your contract.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***