Terrible and Bad customer service

Such terrible service from Matrix They suspended my Account saying I did not pay in April yet they debit my Bank account monthly and have always had successful debit including April. I called to rectify their system and the Tele sales agent I spoke to said she will phone me back on the day but Never call back. I phone them back at 16:00 on the day and they said the lock on the account has been remove. Next day I start receiving SMS's that my account is in Arears but the debit order went off in April and their accounts department has confirmed that the payment was received.

I sent the an e-mail on Wednesday to ask them if the payments have been updated and till today (Friday 15:35) I have not received any feedback from them and now i have to again follow up. Their have such ********** service to their customers but are quick to block and requests monies if the accounts are not being paid yet can't even give their customers proper service and feedback within a reasonable time.

I will never recommend anyone I know to this compony and I can't wait for both my MX3 units contract to finish their term so i can cancel my contract with Matrix. sies!!!!