NM
Nonhlanhla M
1 reviews | Active since Oct 2023
02 Oct 2023, 11:26
TeleMatrix car tracker account
Hi. I requested that they canceled my tracker account as I have sold the car. They advised what I should and I did. On the 31st May 2023, I received an email confirming the cancelation. Then now, I'm receiving calls about outstanding payments and sms saying that I will be handed over to Attorneys and also be registered to Berau... For what I don't know... Aren't they are records update+
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Matrix Vehicle Tracking's replyOfficial
03 Oct 2023, 07:57Good Day Nonhlanhla Mabuza ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Cancellations Department.
A consultant will be in contact with you for provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Cancellations Department.
A consultant will be in contact with you for provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Oct 2023, 07:57
Official
Good Day Nonhlanhla Mabuza ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Cancellations Department.
A consultant will be in contact with you for provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Cancellations Department.
A consultant will be in contact with you for provide feedback the soonest.
Regards,
Customer Care Department
***