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Annie N

1 reviews | Active since Aug 2024

08 Aug 2024, 16:13

Telematrix Beame Debit order on non existent contract

I bought a car in 2015 and had a Beame contract at Mix Telematics for 2 years which expired in 2017. I haven't signed up for any Beame contract but as from last year Oct I had to keep on stopping debit order on my bank account and I didn't even had a car then. Up until now no one came back to me after I have send a message and debit orders still going off from bank account.😡

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply12 Aug 2024, 07:03
Official
Good Day Annie Naude,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply13 Aug 2024, 13:46
Official
Good Day Annie Naude,

Thank you for notifying us of this issue. 
 
We confirm that our Client Service Consultant has been in contact with you and verified cancellation of the services and the current balance on your account , matter has been escalated to Accounts department to assist further.

Please anticipate a call back shortly.
 
We appreciate your patience and cooperation in this matter.
 
Regards,
Customer Care Department
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