SL
Sade L

1 reviews | Active since Mar 2012

18 Jun 2020, 10:38

Telematics Is Committing *****

It must have been in 2016, bought a car, with it bought the 24 month pre-paid contract with Telematics, before the 24 month was over, bought another car, call telematics and they installed a new unit into the new car. On the call with this guy he made me aware there was only a few month left before my service expires, would i like to buy another pre-paid, it was too expensive, then i said with month to month he can call me closer to the time to explore my options as at the time financially it was not OK for me. I never heard from them again until a year later when i received an sms informing me my account is in arrears, i called and asked which account and i never verbally agreed to anything nor signed anywhere. Also where is my account in arrears because they do not even have my banking details. He was going to call me back, months later i receive a call from a collections company, since 2017 i have been telling them the same thing. Telematics is is harassing me i block them, thy find a way to call me. Telematics is seeking money ********ly from people, this is *****.

Telematics is trying to commit ***** on my name and then telling me they will blacklist me.

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply18 Jun 2020, 11:10
Official
Good Day Sade L

We have escalated your query to our Legal Department to assist further.

Regards,
Kaya Payi
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply19 Jun 2020, 09:42
Official
Good Day Sade L

We can confirm that our Legal Department did get in contact with you by email regarding your query.

Regards,
Kaya Payi
Customer Care Department
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