KS
KALAI S

1 reviews | Active since Aug 2024

15 Aug 2024, 11:45

TELEMATICS BEAME WORST COMPANY

Matrix Beame is the worst tracking company to be with. Firstly they do not answer phone calls. We called 3 times and held on for 15 mins to be assisted at no avail. My husband had contract from 2019 for a tracker with Telematics and sold Ford Ranger in 2023. He emailed to cancel the contract and was sent a returned email to pay R998 cancellation fee, email was sent with a NOREPLY address. we tried calling, no answer. Sent 4 more emails, numerous calls, a month later(Jan2024) received a call, agent requested another letter of cancellation, emailed and was told it would be cancelled,8 months later they still deducting from his account!!!!!

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Aug 2024, 11:59
Official
Good Day KALAI SUKDEO,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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