Tele matrix is a joke

I had my tracker since I bought my car in 2023 I decided to press the panic button ever since they said you need to check if the device is working which I did press at that time I was on my way to Menlyn I pressed the button while was driving but never received a call or anything from the tracking device it was on a Saturday ok I tried to call them to understand why didn’t I receive any call what if I was in trouble could not get hold of them since it passed their working hours so I called on Monday to get answers the consultant I was speaking to told me that they are unable to get the signal from my car unit it means is not working imagine at that time they debit my money monthly then they told me that I should take my car to one of their fit shop I refused I told them that they should be the once following me since is not my fault then fine they sent one of the technician to fix it before the technician left everything was working nd I even tried it after a month it was working. 2024/05/31 I decided to press the panic button again still nothing happened no one called or anything I call them on Sunday spoke to one of the consultants told her that my device is not working and this is the second time what if I was in trouble and needed help she told me that I needed to press the button while I am in the car or next to the car I told her that I was inside my car she told me she is checking what could be wrong still at that time I am pressing the button but she could not pick up anything she told me that my unit is not working again at that time I am paying for something that is not working lol lol lol again the second time this tracker is a joke Monday I am cancelling it as I do not feel safe nd protected by their device I dnt hv peace of mind at all nd hopefully they won’t give me a head time cuz I am paying but they dnt deliver. At that time the consultant is chilled she did not even apologise on the company behalf she only said she has no control and will sent the email for escalations so if anything happens or happened their gna say what thy r sorry thy could not track the car or blame me for not testing if the device was working or what