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Phakamisa M
1 reviews | Active since Dec 2024
06 Dec 2024, 12:24
Taking legal action. Refuse to cancel my contract
Been with them for a while and have not received a panic button nor any indication for how to retrieve info about my vehicle when it's ****** or lost. I've asked the cancel via telephone and via email on January 19th 2024, they never acknowledged my cancelation. They still continue to deduct from my account. They are basically *****sters in my opinion. I will be taking legal action against them.
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Matrix Vehicle Tracking's replyOfficial
06 Dec 2024, 13:21Good Day Phakamisa Mente
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply06 Dec 2024, 13:21
Official
Good Day Phakamisa Mente
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
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Phakamisa M's updateReviewer Update
23 Jan 2025, 12:12Despite having had received a call from them after this to "try and resolve the issue" they are still debiting account.
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Phakamisa M's update23 Jan 2025, 12:12
Reviewer Update
Despite having had received a call from them after this to "try and resolve the issue" they are still debiting account.