1 reviews | Active since Aug 2016
Super Iritated
<p>Matrix is really starting to get on my nerves , I have 2 cars with matrix trackers when I tried to cancel one of the car I am not using anymore they told me about cancellation charges and then I said its fine they can continue to take premiums for both cars. Then in June I was in an accident which resulted in a write off of my car which ofcourse is no longer in my possession is in a s**** yard somewhere, I called matrix an told them to cancel that one and put another tracker on my new car, but instead the agent told me that I would need to pay cancellation fees and for the write off car before they can put a tracker on the new one or alternatively i would have to pay 3 premiums for the 3 cars, 1 car that does not exist anymore which I thtink is obserd.</p> <p> </p> <p><br /> </p> <p><br />Regards </p> <p>Unhappy client</p>
Dear Unity Louw
We thank you for bringing your query to our attention and for allowing us the opportunity to assist
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
We refer to your conversation with Dikeledi and confirm that all has been discussed. We also confirm that arrangemets for fitment of a new tracking device are currently underway
If there is anything further please do not hesitate to contact us directly.
Kind Regards
Thato Mashimbye
Customer care supervisor
********** 090
**********Dear Unity Louw
We thank you for bringing your query to our attention and for allowing us the opportunity to assist
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
We refer to your conversation with Dikeledi and confirm that all has been discussed. We also confirm that arrangemets for fitment of a new tracking device are currently underway
If there is anything further please do not hesitate to contact us directly.
Kind Regards
Thato Mashimbye
Customer care supervisor
********** 090
**********