NJ
Nicole J
1 reviews | Active since Apr 2019
02 Jul 2021, 08:22
Such Bad Service
Their customer service is pathetic and no one ever answers my emails, it is nearly impossible to get hold of them and it took them 3 years to refund me for a added protection service i never wanted and it wasn't even the correct amount. Now that my car is sold and they told me end May would be my last payment (they can check their call records if they want) and now they are STILL debiting me. The debit order has been reversed. Good Bye and good riddance. Cheap price equals cheap service clearly.
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Matrix Vehicle Tracking's replyOfficial
02 Jul 2021, 14:50Good Day Nicole J
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that your cancellation request has been processed and confirmation thereof was emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be approved and the refund will be processed once the credit amount has been posted to your MiX Telematics account.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
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Matrix Vehicle Tracking's reply02 Jul 2021, 14:50
Official
Good Day Nicole J
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that your cancellation request has been processed and confirmation thereof was emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be approved and the refund will be processed once the credit amount has been posted to your MiX Telematics account.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
***
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