1 reviews | Active since Oct 2014
Subscription cancelled in March, still deducting
Good day<br> <br> I have sold my vehicle in January 2015, emailed Matrix Cancellations beginning of March to inform them of sale and to request immediate cancellation of my Beame Tracker. <br> <br> April the subscription was deducted from my bank account. Emailed Matrix to rectify the issue. <br> May another subscription was deducted from my bank account. Another email to Matrix. <br> This morning, another subscription was deducted, another mail to Matrix!!<br> <br> No response...just a new reference number every time!!<br> <br> Extremely disappointed in your bad admin Matrix!!! Thank goodness I never had an emergency, because if a simple cancellation goes 3 months unresolved, what will happen to a hijacked / ****** vehicle?<br> <br> Regards<br> Ina-Marie Smit
We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
From the outset we wish to express our utter regret for your experience and sincerely apologize for the inconvenience caused.
This is certainly not the image or level of care we strive for and wish to assure you that this matter will be dealt with internally.
As per your conversation with Noluthando, a credit will be passed on your account.
Kind regards
Trevor Naicker
Jnr Operations Manager
Tel: ***
We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
From the outset we wish to express our utter regret for your experience and sincerely apologize for the inconvenience caused.
This is certainly not the image or level of care we strive for and wish to assure you that this matter will be dealt with internally.
As per your conversation with Noluthando, a credit will be passed on your account.
Kind regards
Trevor Naicker
Jnr Operations Manager
Tel: ***