Subject: Urgent Complaint – Unauthorized Debit Orders & Wrongful Credit Listing by Matrix Vehicle Tracking (MiX Telematics)

Subject: Urgent Complaint – Unauthorized Debit Orders & Wrongful Credit Listing by Matrix Vehicle Tracking (MiX Telematics)

Complaint: In February 2022, I had a car tracker installed by Matrix Vehicle Tracking (MiX Telematics) for my Hyundai i20 (2021 model). On 30 November 2022, I was involved in a serious accident and the car was written off.

Despite this, Matrix continued to debit money from my account. These debits were completely unjustified since I no longer had the vehicle. I was forced to reverse the transactions each time until they eventually stopped.

To make matters worse, this has now damaged my credit profile. My credit report is showing that I owe money to Matrix, which is not true. This is an unfair, ********, and reckless act that is severely affecting my financial future.

I demand that Matrix Vehicle Tracking (MiX Telematics):

Remove this false listing from my credit profile immediately.

Provide written confirmation that I do not owe anything.

Issue a formal apology for the financial and emotional distress caused.

If this matter is not resolved urgently, I will escalate it to the National Credit Regulator (NCR) and the Consumer Protection Ombud, as this conduct is unacceptable.