1 reviews | Active since Sept 2009
SUB STANDARD AFTER SALES SUPPORT MIXTELEMATICS
Worst aftersales service after referring my daughter to Mixtelematics. It is now 5 months, at least 12 calls, 4 emails, last one to MDAfrica@Mixtelematics in December 2023 regarding no support at all after various e malls, calls and reporting on the customer care web portal of Mixtelematics. 5 months subscription not correct. No registration number or engine number on system and insurance certicate. No reference on Mixtelematics app of registration number or engine number. Two vehicles appear as Temp on Mixtelematics app and only one vehicle is subscribed to. The subscription of a MX3 unit with full application is R169.00 per month but my daughter is paying R199.00 for 3 applications. It is as said months and continuous reporting by e mail, numerous telephone calls and reporting formally on the web portal to no avail. I took the liberty of addressing the matter directly to the MD Africa of Mixtelematics 14 days ago but to no avail. Be very cautious before considering Mixtelematics.
Please be aware that we have escalated the inquiry to our Sales Department for further assistance , anticipate receiving feedback from us shortly.
Customer Care Department
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Please be aware that we have escalated the inquiry to our Sales Department for further assistance , anticipate receiving feedback from us shortly.
Customer Care Department
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Received a call funny enough 10 minutes after I posted my original Hello Peter complaint. Irrespective now 3 days later and still no reply. Same story everyday. Waiting for feedback within Mixtelematics. Just goes to show 5 months later and nothing has changed. Not even a reply from Senior Management. The direct e mail link to the MD on Mixteletics website can also be removed because it means nothing. Mixtelematics has no concern whatsoever assisting its clients. The last 5 months proves this. Paying client no Engine number on the system. No vehicle registration on the system. Now it is said the incorrect tracking unit was installed !!!!! 5 months to find that out but the client must just pay. I do not have enough words to express my utmost dismay in the aftersales customer service of Mixtelematics.
Received a call funny enough 10 minutes after I posted my original Hello Peter complaint. Irrespective now 3 days later and still no reply. Same story everyday. Waiting for feedback within Mixtelematics. Just goes to show 5 months later and nothing has changed. Not even a reply from Senior Management. The direct e mail link to the MD on Mixteletics website can also be removed because it means nothing. Mixtelematics has no concern whatsoever assisting its clients. The last 5 months proves this. Paying client no Engine number on the system. No vehicle registration on the system. Now it is said the incorrect tracking unit was installed !!!!! 5 months to find that out but the client must just pay. I do not have enough words to express my utmost dismay in the aftersales customer service of Mixtelematics.