stupid, *********** and ********** company

I had two cars with them in May 2018 i cancel one car as i had traded it in, they advised they will charge me for June as cancellation has to be 30 days which i understood. In July they still debited me for the car i had already cancelled and served a notice i called them and asked them to reverse or refund me the amount that they debited incorrectly as it was not due to them, their consultant advised me they will credit me for the following month which i denied and specifically wanted refund, after long argument eventually she promised a refund will be done. 2 weeks later i called following up on a refund that i haven't received, i spoke to a guy by the name of Jacob who had no idea what he was doing who told me they cant refund me as they credit it to august despite my instruction of a refund he couldn't refer me to their terms and condition that they cant refund but credit

I then asked to cancel the contract because i was not happy with their service, i was transferred to a lady who advised me that i want to cancel then i have to settle the account. she told me the value of the contract is R1900 and cancellation feed is R1512, which is is in contravention of the Consumer Protection Act (CPA). I then informed her that I AM NO LONGER CANCELLING THE CONTRACT but i want her to send me what she told me in that my contract is R1900 but if i were to cancel then i will pay R1500 as i intend on taking the matter to consumer goods and services ombudsman because they are in contravention of Regulation 5 (3) of The CPA which provides that suppliers cannot “charge a consumer a charge that would have the effect of negating the consumer’s right to cancel a fixed term consumer agreement as afforded to the consumer by the Act”, simply meaning that the cancellation charge cannot be exorbitant or render cancellation of the contract more of a financial burden than a long-term relief from a contract.

instead of sending the information i requested she sent me an email confirming my cancellation request, i responded to say that i never said i want to cancel but still i'm getting emails again to say i must make a decision. i don't understand how many times i must say im not canceling, i dont understand how this company functions with so many *********** consultants

im forced to be in a contract i dont want because their cancellation fees is ridiculous, i might as well carry on with the contract because the amount im charged is the same as the full term contract. i will still escalate this matter to the ombudsman to make a ruling on the cancellation fee or settlement amount as this company calls it