AN
Amukelani N
1 reviews | Active since Mar 2014
26 Jul 2021, 17:54
Struggling to terminate their contract
I logged a request to terminate their contract on the 10th April, they said I should pay my outstanding balance of 1600, I did pay but today there is a debit of R750 that went off, I called them but the agent didn't help.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
27 Jul 2021, 11:00Good Day Amukelani N
We can confirm that an agent did get in contact with you and has advised that you will be able to cancel without a settlement fee in November.
The Account Department will be in contact with you concerning your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has advised that you will be able to cancel without a settlement fee in November.
The Account Department will be in contact with you concerning your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply27 Jul 2021, 11:00
Official
Good Day Amukelani N
We can confirm that an agent did get in contact with you and has advised that you will be able to cancel without a settlement fee in November.
The Account Department will be in contact with you concerning your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has advised that you will be able to cancel without a settlement fee in November.
The Account Department will be in contact with you concerning your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
AN
Amukelani N's updateReviewer Update
04 Aug 2021, 11:34Hi,
We had a call with you guys and resolve the but today I received a message saying I must pay 800, to be honest I am now fed-up.
We had a call with you guys and resolve the but today I received a message saying I must pay 800, to be honest I am now fed-up.
AN
Amukelani N's update04 Aug 2021, 11:34
Reviewer Update
Hi,
We had a call with you guys and resolve the but today I received a message saying I must pay 800, to be honest I am now fed-up.
We had a call with you guys and resolve the but today I received a message saying I must pay 800, to be honest I am now fed-up.
Matrix Vehicle Tracking's replyOfficial
04 Aug 2021, 14:50Good Day Amukelani N
We have escalated your query to the relevant department and we will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query to the relevant department and we will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Aug 2021, 14:50
Official
Good Day Amukelani N
We have escalated your query to the relevant department and we will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query to the relevant department and we will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
04 Aug 2021, 14:51Good Day Amukelani N
We have escalated your query to the relevant department and we will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query to the relevant department and we will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Aug 2021, 14:51
Official
Good Day Amukelani N
We have escalated your query to the relevant department and we will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query to the relevant department and we will revert back to you.
Regards,
Customer Care Department
***