BS
Boroma S

1 reviews | Active since Feb 2018

28 Feb 2018, 17:05

Strictest standards of Ethical conduct, fair dealing and integrity" my foot "

I have again followed up my complaint with MixTelematics and I have spoken to George who selectively disregarded the recording of the so called sales call where I explicitly confirmed with the sales ambush person that there will be no cost involved. We listened to the recording 4 times and where the sales ambush person is asked to confirm that there is no cost her response is " As I have said and she also indicate that the premium will not increase". I discovered that the premium have increased for the past 10 months but as the amount was negligible I only realised it on February 2018.

"The MiX is fully committed to ensuring adherence to the strictest standards of ethical conduct, fair dealing and integrity in its business practices"

The more I indicate to him that Kego promised me the refund after listening to the same recording he just kept on not wanting to promise me anything or to make good on what Kego who to me is a representative of Mixtelematics has agreed upon. I have decided to cut my ties with the business as I have realised that their ethical gimmick is just that "gimmick."

I hereby make an appeal to all who are doing business with MixTelematics to be very careful not to fall prey like I did. I have also realised that to MixTelematics the relationship that is built over years means nothing as long as they can keep what is not ethically theirs.

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Mar 2018, 14:43
Official

Dear Boroma SEKGALABYE

We thank you for the opportunity in raising your concerns and affording MiX Telematics the time to investigate the matter.

In reference to our most recent telephone conversation. Our business puts our customers first and always acts ethically.

The service rendered which was agreed to by yourself telephonically will now be terminated as per your wish but the proposition for a refund is not valid and will unfortunately not be passed.

Although we are not exultant in loosing you as a customer we can only respect your decision.

We have furnished you with the cancellation agreement in writing.

If you have any further queries, please feel free to reach out to our Customer Care Consultants on *** Or alternatively email ***

Sent with the best intentions

Kind Regards

Thato Mashimbye

Customer Care Supervisor

***

BS
Boroma S's update01 Mar 2018, 17:55
Reviewer Update
I hereby dare you to put the recording on HelloPeter for all to listen if you are so convinced that you are ethical and also that I agreed to the service. Also to indicate that you did not further debit my account after i have realised and informed you on or at about the 8th February 2018 that i picked up something that is untoward on my account and that you should stop deducting the R70.00 further.I am prepared that you put both calls on if it is your resolve that your organisation is really ethical.