ON
Ofentse N
1 reviews | Active since Oct 2012
21 Oct 2020, 09:56
Stop debiting my account. I want my money back. Im tired of doing follow-ups and no one ever provides me with feedback.
Beame is still debiting my account when they must refund me. Account was closed in August 2020. October my account was debited.
Worst service ever. Call center is terrible no one ever knows what is going on on your long outstanding query. Emails are never rep**** to if your lucky they will reply in 2weeks.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
21 Oct 2020, 10:59Good Day Ofentse
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has confirmed that the account has been closed and credits have been processed.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has confirmed that the account has been closed and credits have been processed.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply21 Oct 2020, 10:59
Official
Good Day Ofentse
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has confirmed that the account has been closed and credits have been processed.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has confirmed that the account has been closed and credits have been processed.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
ON
Ofentse N's updateReviewer Update
21 Oct 2020, 13:24This is not true Kaya. The person that called me still needed clarity on my query. Credits have not been processed yet. Also I only received a call because I posted here and sent a formal compliant on email.
LOL this is just a professional reply to try redeem yourself. Your service is horrible man.
LOL this is just a professional reply to try redeem yourself. Your service is horrible man.
ON
Ofentse N's update21 Oct 2020, 13:24
Reviewer Update
This is not true Kaya. The person that called me still needed clarity on my query. Credits have not been processed yet. Also I only received a call because I posted here and sent a formal compliant on email.
LOL this is just a professional reply to try redeem yourself. Your service is horrible man.
LOL this is just a professional reply to try redeem yourself. Your service is horrible man.