STOP DEBITING MY ACCOUNT AND PAY BACK THE MONEY!!!

Item: Matrix Vehicle Tracking
Rating: 1
Author: Gizella W

My Beame contract activated on 2 April 2014. I cancelled the contract on 28 April 2020. This is 6 years. I receive an email to say my contract expires on 6 June 2020. I asked for a copy of my original contract TWICE - No answer. Since my cancellation, Mix Telematics STILL DEBITS MY ACCOUNTS. Your phones do not work, people do not phone you to resolve issues. NOTHING. I better be contacted today to resolve this issue. This is possibly the worst service from a service provider.

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

06 Jul 2020, 11:48

Good Day Gizella E

We have escalated your query to the Cancellations Department to assist.

Regards,
Kaya Payi
Customer Care Department
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Matrix Vehicle Tracking's reply06 Jul 2020, 11:48

Official

Good Day Gizella E

We have escalated your query to the Cancellations Department to assist.

Regards,
Kaya Payi
Customer Care Department
***

Matrix Vehicle Tracking's replyOfficial

06 Jul 2020, 13:50

Good Day Gizella E

We can confirm that our Cancellations Department did get in contact with you and confirmed the cancellation.

The month of June will be credited.

Regards,
Kaya Payi
Customer Care Department
***

Matrix Vehicle Tracking's reply06 Jul 2020, 13:50

Official