1 reviews | Active since Aug 2016
****** vehicle
<p>My car was ****** a week ago and I informed the tracker people (MATRIX) that the car was ****** they told me that my account had been deactivated due to non payment.......I asked them if there was any way they could help I was told that I must pay R1550 for the account to be reactivated so that they can help me search for the vehicle I then payed the requested amount and sent proof of payment of which they confirmed that they received it, now it's difficult for them to locate the vehicle I'm not getting a clear indication as to why they cannot deliver </p>
Dear Lehlohonono sekhosana
We hereby acknowledge your post and appreciate the opportunity to respond.
From the outset we which to sympathize with the traumatic event you have gone through and the undue stress this have placed on you. We are truly grateful that you have come through this ordeal unscathed.
I refer to our telephonic discussion and would like to state for the record that we cannot agree with some of the statements made in your complaint as our records reflect the contrary.
We are confident that we have addressed you concerns in our telephonic discussion.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 **********
**********www.mixtelematics.com
Dear Lehlohonono sekhosana
We hereby acknowledge your post and appreciate the opportunity to respond.
From the outset we which to sympathize with the traumatic event you have gone through and the undue stress this have placed on you. We are truly grateful that you have come through this ordeal unscathed.
I refer to our telephonic discussion and would like to state for the record that we cannot agree with some of the statements made in your complaint as our records reflect the contrary.
We are confident that we have addressed you concerns in our telephonic discussion.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 **********
**********www.mixtelematics.com