Still the Worst tracking company I ever came accross

Good morning

So after my last review I got this response Good day William Seth J,

Thank you for affording us an opportunity to assist.

We can confirm that an agent has assisted with the cancellation process and settlement amount payable.

Regards, Customer Care Department **********

The agent contacted me within 15 minutes of my first review. She then gave me a closing balance to pay and I paid it by the evening. She also gave me her direct email address to forward the PoP. I paid the full amount according to the email on the 4 Nov 2022. I sent the PoP on the 5 Nov 2022 and requested a confirmed deactivation of the device as well as a cancelled confirmation, I did not receive any so I sent another email on the 7 Nov 2022 and still no response. I sent to customer care and directly to lungile.sibeko.

So please tell me why does it take a review on Hello Peter to get a response?

I am waiting for a cancellation letter, a deactivation confirmation and a debit cancellation since the 4th of Nov.