JP
J P
1 reviews | Active since Jul 2022
02 Sept 2022, 12:37
Still receiving invoices for a cancelled contract - 6 months now
After previous discussions, calls, even responses on here, I hoped the situation would be resolved.
But no, even though my contract was cancelled in March '22, i have today received an invoice for September, to tell me that I owe 1 cent, yes 1 cent.
I am at a complete loss to understand how this is so difficult to resolve - I am an ex-customer, most likely to never be a customer again, so why am I still receiving invoices for a cancelled contract?
I was assured after the last complaint that the matter was finalised, but it seems this company is simply not able to resolve its issues.
The terrible service continues...
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
02 Sept 2022, 12:47Good day J P,
Thank you for raising your concern and allowing us the opportunity to assist.
Kindly note that we are SACRRA registered and have an obligation to share all transactional information with you as a customer.
The statement received was for the month of August 2022. No further statements will be issued to you.
Assuring you of our best intentions at all times,
Customer Care Department
***
Thank you for raising your concern and allowing us the opportunity to assist.
Kindly note that we are SACRRA registered and have an obligation to share all transactional information with you as a customer.
The statement received was for the month of August 2022. No further statements will be issued to you.
Assuring you of our best intentions at all times,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Sept 2022, 12:47
Official
Good day J P,
Thank you for raising your concern and allowing us the opportunity to assist.
Kindly note that we are SACRRA registered and have an obligation to share all transactional information with you as a customer.
The statement received was for the month of August 2022. No further statements will be issued to you.
Assuring you of our best intentions at all times,
Customer Care Department
***
Thank you for raising your concern and allowing us the opportunity to assist.
Kindly note that we are SACRRA registered and have an obligation to share all transactional information with you as a customer.
The statement received was for the month of August 2022. No further statements will be issued to you.
Assuring you of our best intentions at all times,
Customer Care Department
***
JP
J P's updateReviewer Update
02 Sept 2022, 12:58How have you assisted?
The email states Invoice for September - what on earth are you talking about August for?
The attachment states Tax Invoice.
And why does it say state 1 cent is 90 days overdue?
Honestly, the best intentions that I'm assured of, mean nothing if the problem is not resolved.
So please, assist like i have asked you to for the last 6 months.
The email states Invoice for September - what on earth are you talking about August for?
The attachment states Tax Invoice.
And why does it say state 1 cent is 90 days overdue?
Honestly, the best intentions that I'm assured of, mean nothing if the problem is not resolved.
So please, assist like i have asked you to for the last 6 months.
JP
J P's update02 Sept 2022, 12:58
Reviewer Update
How have you assisted?
The email states Invoice for September - what on earth are you talking about August for?
The attachment states Tax Invoice.
And why does it say state 1 cent is 90 days overdue?
Honestly, the best intentions that I'm assured of, mean nothing if the problem is not resolved.
So please, assist like i have asked you to for the last 6 months.
The email states Invoice for September - what on earth are you talking about August for?
The attachment states Tax Invoice.
And why does it say state 1 cent is 90 days overdue?
Honestly, the best intentions that I'm assured of, mean nothing if the problem is not resolved.
So please, assist like i have asked you to for the last 6 months.