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jenny.vanheer jenny.vanheer
1 reviews | Active since Jan 2017
02 Oct 2021, 10:50
STILL NO COMPLETE RESOLUTION TO MY COMPLAINTS!
This has been a long and difficult road with only a partial resolution to my complaint. Since 1st August I have battled to get them to credit my account with the overcharges for 1st August and 1st September debit orders. STILL NOT DONE. They have corrected the monthly debit order but, after being assured that the adjustment for the overcharges would show on 1st October, they have Debited WITHOUT THE CREDIT AMOUNT DUE. I am so so disappointed in this company and wish I had to locked myself into a two year contact with them.
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Matrix Vehicle Tracking's replyOfficial
04 Oct 2021, 08:38Good Day Jenny H
Thank you for taking my call.
We have escalated the credit note to our Finance Department for final approval.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking my call.
We have escalated the credit note to our Finance Department for final approval.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Oct 2021, 08:38
Official
Good Day Jenny H
Thank you for taking my call.
We have escalated the credit note to our Finance Department for final approval.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking my call.
We have escalated the credit note to our Finance Department for final approval.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***