1 reviews | Active since Nov 2010
STILL EXELLENT SERVICE from Matrix
I have just been reading on Hellopeter about a lot of positive and negative reviews on Matrix. I had a problem with my account and it looks like it all depends to the person you speak to at customer service. Last week I have spoken to a guy - not a very friendly conversation. This morning I spoke to Uthando Mashinini. What an experience! Very friendly and my problem (transaction error) was solved in due time. I am a client of Matrix now for about 12 years and no problems. They were always willing to help out and excellent service. No billing problems whatso-ever. Thanks to Uthando who understood the problem and reacted immediately and I received confirmation within two minutes. This is what I call: EXCELLENT SERVICE!! I hope Uthando's manager, Lesego Mokone will also read this review. You can be very proud of Uthando. THANKS!
Thank you so much for reaching out!
We’re thrilled to hear your positive feedback. Providing top-notch service is our goal and it’s great to hear about your experience.
Thanks again for your kind words!
Best Regards,Customer Care Team***
Thank you so much for reaching out!
We’re thrilled to hear your positive feedback. Providing top-notch service is our goal and it’s great to hear about your experience.
Thanks again for your kind words!
Best Regards,Customer Care Team***
