MJ
Marcharl J
1 reviews | Active since Apr 2011
05 Jul 2021, 09:42
Still charging me for a traded-in car four months later, even after paying a settlement
Still charging me for a car I traded in four months ago, even after I paid a huge settlement amount? This is unacceptable. And always high call volumes when trying to contact your billings department (I wonder why - maybe other customers are experiencing similar problems?). This is the LAST time I will EVER install a Beame tracking device.
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Matrix Vehicle Tracking's replyOfficial
05 Jul 2021, 13:50Good Day Marcharl J
We can confirm that an agent did get in contact with you and has confirmed cancellation of VKP101GP.
Credits have been processed for the months June and July.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
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Matrix Vehicle Tracking's reply05 Jul 2021, 13:50
Official
Good Day Marcharl J
We can confirm that an agent did get in contact with you and has confirmed cancellation of VKP101GP.
Credits have been processed for the months June and July.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***